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Welcome to Caterfood!

Caterfood and our affiliates and partners provide our services to you subject to the following notices, terms, and conditions and to our Privacy Policy (together, our Agreement). When you use any Caterfood service or fulfill any Caterfood orders, you are subject to all governing laws, and all applicable rules, policies, terms, and conditions. https://caterfood.my (The Website) is a portal to facilitate catering services from selected caterers ("PARTNER CATERERS") and to arrange the conclusion of respective contracts. Caterfood does not itself offer the catering services presented on the Website. Caterfood is merely facilitating the services of PARTNER CATERERS and may assist with the logistics of the order. The PARTNER CATERER is exclusively responsible for ordered catering services.

Agreement with Terms

By using this website or working with our employees or agents by any means (including telephone, text, email, chat, or any other mechanism), you accept our Agreement. We reserve the right to make changes to our website, our services, and the Agreement at any time. Your use of our services after any changes have been made constitutes acceptance of the changes. In addition to these Terms, the terms and conditions of the chosen PARTNER CATERER apply. The respective PARTNER CATERER's terms and conditions are available on the Website and during the order process.

Customers' duties and obligations

All Customers using Caterfood’s service must

  • be at least 18 years old to use Caterfood’s service;
  • be able to physically receive orders at the address designated in the order process;
  • not offer in any manner, sub-license or re-sell Caterfood’s service, grant use of or access to the services to a third party, for any reason whatsoever without Caterfood’s prior written consent; provide true, accurate, and current data;
  • update Customer's account in case of changes to Customer's registered data;
  • use all reasonable efforts to keep their credentials confidential and must inform Caterfood if customer suspects or discovers that the password has become known to someone else;

Registration

To place orders, Customers are required to register. Customers can register during the order process or independently thereof. Acceptance of the registration is subject to the sole discretion of Caterfood. In case of an application's acceptance a Customer profile will be created. Customers may not impersonate any person or entity or misrepresent identities or misleadingly enter affiliations with any person or entity. This includes using another person's username, password, or other account information.

Order process

Customers may place an order request by using Caterfood’s menu on the Website. Each order request will specify the PARTNER CATERER, the meals, the amount of meals, the applied price and delivery info including time and location of desired delivery. The details of an order can be negotiated with Caterfood.

After placing an order, Customer will receive an email from Caterfood acknowledging that Customer's order had been received and Caterfood’s PARTNER CATERER will evaluate the order. Please note that this does not mean that an order has been accepted. All orders are subject to acceptance by respective Partner Caterers.

If our PARTNER CATERER confirms Customers' order to us, Customers will receive an email by Caterfood on behalf of the PARTNER CATERER, ("Confirmation Email") confirming Customers' order has been accepted. The contract between Customers and the PARTNER CATERER is only formed when a Confirmation Email has been sent out.

The contract for the order of catering services is formed between Customers and our PARTNER CATERER only. Caterfood will not become a party of the contract. The food provided for the Customer's order is in the sole responsibility of the PARTNER CATERER accepting the order. Caterfood may assist only in transporting that food.

Cancellation

Customer may cancel an order before the stated cancellation period. The cancellation period may vary by vendor. Once the cancellation period has passed, the order payment will not be refundable. For further questions on this the Customer may email us at [email protected]

Meals

Meals can be chosen from the range offered on the Website. Any pictures used on the Website are exemplary; the actual appearance of meals may differ.

Meals may contain allergens. For further information about allergens, please contact the PARTNER CATERER you order is placed with.

If Customers order any alcoholic beverages, Customers must be at least of the age of 18. PARTNER CATERERS reserve the right to deny the delivery of alcoholic beverages in case that the recipient cannot prove that to be of legal age.

Ownership of Certain Information

If you post names of, reviews of, or comments on products or companies on Caterfood’s website, you grant Caterfood and our affiliates and partners a non-exclusive, royalty-free, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such names, reviews, and comments throughout the world in any media. You also grant Caterfood and our affiliates and partners the right to use the name (if any) that you submit with any name, review or comment in connection with such review or comment.

If you allow us to post your menu, pricing, logo, or other information on our website, you grant Caterfood and our affiliates and partners a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such menu, pricing, logo, or other information throughout the world in any media, subject to our usage of your trade or service marks as specified elsewhere in these Terms.